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Traditional CS Models Are Broken.

Your CEO wants growth. Your budget says no new hires. Here’s how to make both work—without overloading your CSMs.

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I spoke to 40+ CSMs and CS Executives: Here Is What I Learned

I’ve learned from the best CSMs and CS executives in the industry, this is how they win.

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Today we launch… Why we started Accelerant

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Reasons your customer retention plan is failing; and how to fix it.