Our Mission

Accelerant was founded by two students at Boston University who kept running into the same problem — always being forced to react after a customer left.

We saw firsthand how much time, energy, and money went into winning accounts, only to watch them quietly churn with little warning or insight into why. That frustration turned into a mission: build a platform that gives teams the power to act before it’s too late.

We created Accelerant to answer the who, what, where, when, and why behind churn — proactively identifying at-risk accounts and equipping customer success teams with the tools to retain them. From the CSM on the front lines to leadership focused on growth, our platform is built to drive impact across the entire company.

What Makes Us Different?

What makes Accelerant different is simple — we’ve lived the problem ourselves.

As founders, we experienced the pain of customer churn firsthand and knew that most tools on the market weren’t built with the realities of customer success teams in mind. So we set out to create a platform that actually reflects what CSMs need — clarity, context, and action, all in one place.

While other tools build for visibility, we build for intelligence. Accelerant automates the busywork, filters out the noise, and delivers the right information at the right time—so teams can take action, not just watch dashboards. And the value doesn’t stop with CSMs. From frontline managers to VPs, CROs, and the CEO, Accelerant provides the insights each level needs to retain revenue, forecast risk, and drive smarter decisions across the org.

Our Values

At Accelerant, our values are shaped by the very problem we set out to solve — and the people we’re solving it for. We’re not just building a data platform; we’re building a partner in growth for customer success teams.

Accountability:

We believe in owning the outcomes — good or bad. That means holding ourselves accountable to our users, our results, and the promises we make. We’re here to solve real problems, not just check feature boxes.

Human First:

While we live in data, we never forget that customer success is a people-first function. Behind every dashboard is a conversation, a relationship, and a team doing everything they can to support their customers. We design with empathy and build tools that empower humans, not replace them.

Growth Oriented:

Accelerant exists to help our customers grow — period. From increasing CSM efficiency (by 25%) to boosting NRR and LTV, we’re laser-focused on delivering tangible value that fuels sustainable, long-term success for our customers and their teams.